FAQ
Appointments
Schedule your FREE 15-minute consultation here. Once you are an established patient, you will be able to schedule appointments via our client portal or by your practitioner.
The FREE 15-minute consultation is an appointment for a prospective client to ask a CFW practitioner questions about CFW and the services that will be provided. You will be able to share briefly your reason for seeking counseling or coaching, and you will learn more about whether our practitioners will be a good fit for you. This is not an opportunity for counseling. This appointment will occur via telephone or telehealth.
We have 2 types of appointments:
1. Discovery Appointments are typically 75-90 minutes in length. These appointments are for assessing, evaluating and developing a treatment plan. Your initial visit will be a Discovery Appointment. You may have a mid-treatment evaluation as well, depending on your needs and progress in sessions.
2. Wellness Appointments are scheduled for 50 minutes. These appointments are for returning clients who are working toward goals in counseling or coaching.
Yes, at this time, we have limited evening appointments available.
Appointments can be scheduled with as little as 24 hours notice, but no more than 1 month in advance.
All sessions with your CFW practitioner will take place through our HIPAA compliant telehealth platform in your client account.
Fees and Good Faith Estimate
The following is the fee structure for both counseling and coaching appointments. You have a right to a Good Faith Estimate as required by law. You and your practitioner will discuss your treatment plan during the Discovery Appointment and you may receive a more detailed estimate of the cost of services from CFW. Administrative, testing, and court fees will vary in cost and are not included in the Good Faith Estimate.
– Discovery Appointments: $175
– Wellness Appointments: $125
A debit or credit card must be kept on file in your client portal.
No. We do not accept insurance at this time.
Within twenty-four hours prior to a scheduled appoinment the card on file in the client’s account will be charged. If the client cancels or reschedules with less than 24 hours notice, the fee is non-refundable. If the card is declined, future appointments will not be scheduled until the charge is accepted.
A limited number of sliding scale appointments are available. Talk to your practitioner about how this works.
Cancellations and Rescheduling:
Prospective clients who have scheduled a FREE 15-minute consultation should cancel using our Contact Us page or use the cancellation steps in the confirmation email they received from Calendly. Clients may cancel or reschedule their appointments by contacting the practitioner by text or email.
Appointments must be cancelled more than 24 hours prior to the scheduled appointment in order to avoid being charged for the appointment.
Any appointment cancelled less than 24 hours prior to the session time will result in the loss of the full session fee.
What to Expect from Counseling/Coaching:
Your initial appointment (aka Discovery Appointment) will include a review of signed documents as well as a thorough discussion of your reasons for counseling, goals for counseling and obstacles that you have encountered. This session is expected to last between 75-90 minutes.
Since each client comes with an individual set of concerns and goals, it is difficult to project the number of sessions it may take to expect to reach them. Some clients may benefit from as few as 8 sessions where others may need more.
The coaching process is typically a shorter process than counseling as it is future/solution focused. Brain health coaching or foster/adoptive parent coaching may last as few as 6-8 sessions.
Connected Family Wellness practitioners find that addressing the whole person is necessary for lasting change. Your practitioner may pull from a variety of techniques to propel you forward. Some of the techniques you may encounter are cognitive behavioral therapy, rational emotive behavioral therapy, attachment theory, narrative therapy, etc.
It is recommended to have weekly sessions for the first 4-6 weeks to have the effective support you need for making changes. Talk to your practitioner about how a change in attending sessions may affect your progress.
Yes. All information disclosed during sessions and in written records pertaining to those sessions are confidential and may not be revealed to anyone without your written permission except where disclosure is required by law. When supervisory/colleague consultation is required, client information will be maintained in the professional venue and identifying information will be not be released.
The practitioners at CFW use HIPPA compliant methods for securing health records, email and texting. Your practitioner will not accept social media requests for connection in order to protect your privacy.
It is important to discuss these feelings with your practitioner during session. Your practitioner is prepared to address any concerns you may have as quickly as possible.
Additional Support:
No. Our practitioners do not provide crisis counseling services. Please call 911 or visit your nearest emergency room for those services.
You can use your client portal to send messages to your practitioner. Please do not send private health information in text messages or contact your practitioner by phone since these formats are not as secure.
We currently provide a support group for foster/adopt moms. Please contact us for details.
Yes. Your practitioner wants to support you in getting the help you need. If your practitioner believes that a referral is necessary, he/she will discuss it with you during session.
You can request a copy your client records by submitting a signed Release of Private Health Information form to our office.
First, speak with your therapist about your concerns. If you do not feel heard, contact the Clinical Director. Finally, if you believe your concerns are not being addressed you may contact the Attorney General’s Consumer Protection office by visiting this link:
https://www.texasattorneygeneral.gov/consumer-protection
or contact the Texas Behavioral Health Executive Council:
https://bhec.texas.gov/contact-us/